• Data we receive personally from you:

In principle, we collect data in easy2coach that you voluntarily provide us with, e.g. when registering to use easy2coach for team organization, when purchasing products or premium memberships in easy2coach, or when contacting our customer support. This includes, among other things, your email address, your first name, your last name, and, for order processes, your address for invoicing. This data will not be passed on to third parties without your express consent.

• Data we collect automatically

To optimize our website, we collect and store function data and additional usage data such as the date and time of page views, the page from which you accessed our site. This is done anonymously, without personally identifying the user of the site. User profiles may be created using a pseudonym. Here, too, there is no connection between the natural persons behind the pseudonym and the usage data collected. We also use cookies to collect and store usage data. These are small text files that are stored on your computer and used to store statistical information such as the operating system, your internet usage program (browser), IP address, the previously accessed website (referrer URL), and to identify the date/time on our site. We collect this data exclusively for statistical purposes in order to further optimize our website and make our internet offerings even more attractive. The collection and storage take place exclusively in anonymized form.

• Data that we obtain from additional sources

There is, of course, the possibility that we may obtain data about you from additional sources provided by third parties. This includes partners with whom we provide joint services or implement joint marketing measures. It is also possible that we may obtain data from social media platforms when you interact with easy2coach on these platforms. Naturally, we ensure that any data we obtain from third parties is handled in accordance with our privacy policy as set out here and, furthermore, we take into account any further restrictions imposed by the third party.

• Data from children

easy2coach products and services are not intended for children under 16 years of age. Of course, users of all ages can register on our website or download our apps. However, we do not knowingly collect personal data from users under the age of 16 without parental consent. Parents or legal guardians can inform us at any time if their child has registered with easy2coach without permission. We will immediately investigate the matter and, if necessary, delete the easy2coach account as well as any linked personal data.

In these privacy policies, we want to clearly show you the different situations where easy2coach may potentially collect personal data from customers through an interaction between the customer and easy2coach:

• First contact with easy2coach

If you want to obtain information about easy2coach, you can visit one of our websites or visit us at trade shows, for example. This also includes navigating our website, a possible phone call with our support or sales team, voluntarily signing up for a newsletter or voluntarily registering on our website, as well as attending events where easy2coach is present. In this context, you may voluntarily provide us with personal data. This includes, for example, your first and last name or your email address. In addition, we may collect anonymous information through cookies or similar technologies for statistical purposes.

Data we collect: First name, last name, club name, email address, and anonymous information passed on through cookies or similar technologies.

Reason for data collection: We use the collected data to quickly present you with new easy2coach products and inform you about upcoming events or other developments at easy2coach. We use the additional, anonymous information we obtained through cookies or similar technologies to optimize our websites for all visitors. Therefore, it is in our legitimate interest to use your personal data for these purposes.

• Purchase of easy2coach products

Once you have decided to purchase a paid easy2coach product, you can successfully complete your purchase either through the easy2coach website or through possible partner websites. We need data from you to finalize your purchase.

Data we collect: First name, last name, country, street, house number, postal code, city, phone, email address, payment information.

Reason for data collection: We use this data to finalize your order, follow up with any questions, ask if you were satisfied with your purchase, or solve any other problems related to your purchased easy2coach product. Processing the data collected is necessary at this point to fulfill the contract we have entered into with you.

Important information: We would like to point out that we do not store any payment or credit card information from you. We do not even use the payment information you entered. This information is only used by our payment service providers for the easy2coach product you have purchased.

• Registration on easy2coach.net or via the easy2coach iOS/Android apps

To use the easy2coach portal or the easy2coach app for iOS/Android, you must register with easy2coach. Registration is voluntary and free, and a connection to the internet is always required for full registration. 

After registration, you will be asked to either join an existing team in easy2coach or you have the option to create your own team in easy2coach. To be able to use all the functions also via a mobile app, you will also be asked to download the easy2coach apps from our websites or from a third-party website, such as the Apple Store. With the easy2coach iOS and Android apps, you can manage team organization, for example, from a mobile phone or tablet.

Important information: To use the easy2coach portal, you must register on easy2coach.net or through the easy2coach iOS/Android app.

As part of the registration process, it is necessary for you to enter your email address, first and last name, and a password of your choice. The password will only be used for authentication and unique access to your easy2coach account. After successful registration, we assign a unique numerical identification number to your account to identify your easy2coach account without directly referring to your person. This unique number is linked to the email address you provided during registration.

Data we collect: First name, last name, email address, password (please note that your password is stored using a one-way hash function, so it cannot be recovered or shared by anyone, including easy2coach employees), team affiliation (including club name, team name, season, team role, time zone, and language).

Reason for data collection: We collect this data to ensure full functionality in the easy2coach portal and our iOS/Android apps and to prevent unauthorized access to your easy2coach account. To fully use easy2coach, a user must have an active team affiliation in at least one team. The user can either create their own team in easy2coach or request to join an existing team in easy2coach. In both cases, the user must have at least one team affiliation recorded so that we can fulfill the contract entered into with you. Additionally, we use your email address to send you easy2coach communications, such as software updates and promotional announcements, to inform you about easy2coach products and/or services, or to inform you about exciting news and product offers from easy2coach. It is our legitimate interest to process your personal data for these purposes.

• Use of the easy2coach portal or easy2coach iOS/Android app

After successful registration and team creation or team joining, basic functions are available free of charge, while further premium functions can be added to an account for a fee. To fully use the portal and the easy2coach iOS/Android app, the user must provide additional optional function data. Some of these function data are partially essential for unrestricted use to ensure that your easy2coach account performs basic functions securely.

Important information: You cannot object to the collection, disclosure, and/or processing of this data (hereinafter referred to as "required function data") if you want to use your easy2coach account. Other function data can be fully controlled by the user and are generally excluded from disclosure to third parties.

Data we collect:

Mandatory function data:

• Registration data in easy2coach: email address, first and last name, and the aforementioned login data for your easy2coach account
• System data: This includes the product type (e.g., easy2coach portal, smartphone app, tablet app), app operating system, app version

Reason for data collection: Of course, we only collect the "required function data" to guarantee you a smooth functional framework of the easy2coach products, to provide you with assistance with support questions, and to save your preferred team settings. This is necessary to fulfill the contract entered into with you. Furthermore, we collect this data to carry out product improvements, which is our legitimate interest.

• Assistance with consulting the easy2coach support

It may be necessary for you to contact our support team for assistance with your easy2coach products. In this context, we may collect data from you or your easy2coach products in order to provide you with the best possible assistance.

Data we collect: This includes your contact information, such as your email address, name, phone number, the contents of your inquiry, and any documents you may have submitted regarding your issue. In some cases, it may be helpful for our team to access diagnostic data. You may optionally provide this information along with your inquiry, including details such as your browser, operating system, app version, and installed third-party apps.

Reason for data collection: We only collect this data in order to provide you with the best possible support. For technical problems or general customer inquiries, we use your contact information to reach out to you through the contact methods you have provided. In the case of technical issues, we rely on additional information about your system in order to assist you promptly and effectively. The use of this data is necessary in order to fulfill the contract entered into with you.

We use the data we collect to provide you with easy2coach products and services at all times. This includes the use of data to enhance and personalize your portal functions. We also use this data to contact you, for example, to inform you about updates, services, security issues, or news related to your user account. Below are the purposes for which we use your data:

Offered easy2coach Products

We use your data to provide and operate the easy2coach products and services we offer. This use is necessary to fulfill the contract we have entered into with you.

Customer Support

We use your data to respond to your customer inquiries as quickly as possible, solve problems, or provide other support services. This use is necessary to fulfill the contract we have entered into with you and to serve easy2coach's legitimate interests.

Product Improvements

We use your data to further develop and optimize our easy2coach products and services. This includes the use of usage data to internally determine and prioritize the development of new features. This use is necessary to serve easy2coach's legitimate interests.

Security Aspects and Disputes

We use your data to ensure maximum security, detect and prevent potential fraud, and settle disputes. We also use this data to enforce our agreements at all times. This use is necessary to serve easy2coach's legitimate interests.

Own Business Activities

We use your data to develop internal overall analyses. These enable us to maintain our business operations, make operational and strategic decisions, and inform you about our developments. This use is necessary to serve easy2coach's legitimate interests.

For communication, marketing, and advertising purposes:

We use your data to create and personalize our news updates for you. For example, we contact you via the easy2coach app or email to inform you about new features in our easy2coach products, new services, new security features, or updates. Additionally, this allows us to assist you with support questions. This use is necessary to serve the legitimate interests of easy2coach. It is also important to know that we use cookies or similar technologies on our pages to provide you with relevant advertising. We have summarized further details on managing your email settings in the Rights and Adjustments section.

easy2coach never sells personal data of its users. To provide you with a better understanding of how easy2coach collects and uses personal data in actions between you and easy2coach, we have summarized below the circumstances under which we pass data to the following categories of third parties.

• Third-Party Providers

We engage third-party providers to ultimately enable services on its behalf. Such third-party providers are necessary for website management, hosting, payment processing, and email marketing measures. Of course, we only share your data with third-party providers or representatives of these to provide easy2coach products or easy2coach services on our behalf that have been authorized or released by you. Only in these cases do we share your personal data with third-party providers or their representatives, but always under the instruction of easy2coach and at all times in consensus with this privacy policy. This use is necessary to serve the legitimate interests of easy2coach and to share this personal data for these variations with third parties.

• Possible Forced Disclosure

We must disclose your personal data if we are legally obligated to do so or if it is absolutely necessary to perform our service. We must also disclose your personal data if it is absolutely necessary to protect our rights or our users. In this case, your data may be disclosed to law enforcement agencies, law enforcement authorities, or court proceedings.

• Sale or Merger of easy2coach

In the event of a merger, sale, or acquisition (all or part of our assets), we will share your personal data. Of course, we will inform you in a timely manner about your rights in such a case on our website.

There are various foundations for the use of personal data. We have summarized them for you below:

• In most cases, the use of your personal data is necessary to fulfill the contract that we have entered into with you. This is the case, for example, in order to complete your registration, manage your easy2coach account, provide support for inquiries, or complete the purchase of an easy2coach product. We also need to be able to perform basic functions to fulfill your contract.
• You have explicitly consented to the additional use of your personal data.
• We also sometimes use your personal data when we pursue our legitimate interests. For example, we refer to our legitimate interest in analyzing and optimizing our easy2coach services and products, as well as our content on our websites and apps. We also refer to our legitimate interest in sending you information about updates or information about easy2coach services and products in this context. We also refer to our legitimate interest in using your data for fraud investigation or for administrative or legal matters.

Security

Our goal is to make the protection of your personal data as secure as possible. We use SSL technology for the transmission of personal data. This means that all personal data is encrypted and transmitted from our server to you. In principle, it is impossible for others to read your data during transmission. However, we would like to point out that data transmission over the internet can have security gaps. Full protection of data from access by third parties cannot be guaranteed 100%. Your password is always stored using a one-way hash function, so that it cannot be viewed or restored by anyone, including easy2coach employees (it can only be reset by an employee in exceptional cases).

To access your easy2coach account and our services, you must log in to your easy2coach account with your easy2coach username and password. You are obliged to keep your password confidential to ensure the confidentiality of your data and never disclose it to third parties. Please inform us immediately if you believe that your password has been misused. Additionally, always make sure to log out to end your session completely. Also, never give your password to third parties. We will never ask for your password!

If you have any questions about the security of your personal data, please feel free to email us at privacy@easy2coach.net.

Storage

We use numerous technical and organizational measures to protect your personal data. For example, we store the personal data you have collected on systems with limited access located on controlled servers. Of course, we ensure that the third-party service providers we employ carry out appropriate security measures in their data centers to provide maximum protection for your data. Your data is stored with our partner, Hetzner Online GmbH, in Germany, and is therefore subject to the highest European standards.

Retention

When storing your personal data, we are bound by certain requirements. As long as you use our products and services, we must keep your personal data. We are also bound by applicable laws, especially regarding the retention of documents/invoices. We also keep your personal data to resolve disputes with other parties and for other purposes that allow us to pursue our business activities. Of course, all personal data we store is subject to this privacy policy and our retention policies. If you would like to know specifically how long we keep certain personal data from you, please email us at privacy@easy2coach.net.

Your Rights

• You have the right to receive information about your data stored by us at any time free of charge without giving any reasons. If you do not have a user account in easy2coach, you can request us to send you a copy of your personal data collected by us. If you have a user account in easy2coach, you can find all personal data stored about you in our online portal. Simply log in to easy2coach.net and click on the following links:
  • User account with personal data: https://www.easy2coach.net/de/profil/stammdaten.html
  • Saved user settings: https://www.easy2coach.net/de/profil/einstellungen.html
  • Saved billing data: https://www.easy2coach.net/de/profil/kundenkonto.html
• You can inform us at any time if your personal data has changed, and if you want us to modify the personal data collected about you.
• In certain situations, you can also request the deletion of your personal data. To delete your personal data, we have integrated a button "Delete account" under the following link. This will completely delete your easy2coach account from our system, and only legally required data, such as billing documents, will remain in our system: https://www.easy2coach.net/de/profil/einstellungen.html

If you currently manage your own team in easy2coach, you would need to delete your team completely in easy2coach before you can delete your user account with your personal data. To delete your team, simply follow these steps:

1. Log in to easy2coach.net with your username and password.
2. Open the "Team data" - "Master data" menu item in the left navigation.
3. Click "Delete team" at the end of the page.

Please always make sure that you are in the right team. After deleting your last team for which you are the main responsible person, you can completely delete your user account with all data.

Of course, you can also ask us to send your personal data that you have given us to a third party in certain situations. You can also revoke your consent to the collection and use of data at any time without giving any reasons. You also have the right to refuse the use of your personal data at any time if it is based on a legitimate interest. As we rely on the correctness and up-to-dateness of your personal data, please contact us directly if your personal data should change. Simply inform us of your changes by email to the following address: privacy@easy2coach.net

Of course, we always try to respond to your request as quickly as possible, but at the latest within 30 days. Our goal is always to work with you to find an optimal solution to any complaints you may have, in order to identify and solve problems. If we are unable to help you with your complaint, you can of course also submit it to the data protection authority or supervisory authority in your country. However, we will do everything in our power to avoid this.

• Your options - communication, marketing and advertising settings

You can of course object to receiving direct advertising from easy2coach. To do so, simply click on the "Unsubscribe" link at the end of any promotional email from easy2coach. Alternatively, you can simply log in to your user account on easy2coach.net and click on "Settings" in your profile. Here, you have the option to object to receiving advertising in the upper area. In addition, you can also adjust your in-app notifications by adjusting your preferred settings in the "Notifications" module of the iOS and/or Android app. We will, of course, respect your decision at all times and will not send you any advertising emails after you have unsubscribed or adjusted your communication settings.

However, it should be noted that we will continue to send you notifications of changes to our terms and conditions, certain policy updates, software/app updates to easy2coach products, standard notifications from easy2coach support such as important information about purchases, data protection breaches or other important information such as adjustments to service offerings or security issues, regardless of any changes you may have made, as long as you are a registered user of easy2coach.

Cookies

A cookie is a small file that is loaded onto your device and enables easy2coach features. With the help of cookies, we can, for example, identify your device, ensure your security when accessing easy2coach and our other websites, and detect when someone tries to access your account from another device. Cookies also allow us to share content with you on easy2coach and present you with relevant ads. The following cookies are used by us:

• Required Cookies: This type of cookies is essential for the proper use of our products and features. Without these cookies, for example, you cannot log in to our website or apps.
• Information Cookies: These cookies collect data about your user behavior. We use these cookies to optimize our website for you and to optimize your usage.
• Functional Cookies: These cookies help us remember your preferences, such as your geographic location, to display our website for your region.
• Third-Party Cookies: These cookies are provided by third-party websites and are subject to the privacy policies applicable to these external service providers. This includes, for example, Facebook on our site. Our pages feature plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our page. An overview of the Facebook plugins can be found here. When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thus receives information that you have visited our site with your IP address. If you click on the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by Facebook. For more information, please see Facebook's privacy policy. If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook account.

  Analytical Cookies: Our websites use analytical cookies such as Google Analytics. This website uses Google Analytics and Google Remarketing, which are services provided by Google Inc. ("Google").

Google uses so-called "cookies", text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. The IP address is then shortened by Google by the last three digits, so a clear assignment of the IP address is no longer possible. Google complies with the data protection provisions of the US Safe Harbor Agreement and is registered with the US Department of Commerce's Safe Harbor program.

Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf.

Third-party vendors, including Google, serve ads on websites across the internet. Third parties, including Google, use stored cookies to serve ads based on a user's previous visits to this website.

Under no circumstances will Google associate your IP address with other Google data. You can object to the collection and storage of data at any time with effect for the future. You can opt out of Google's use of cookies by visiting the Google Ads opt-out page. Alternatively, users can deactivate the use of cookies by third parties by visiting the deactivation page of the network advertising initiative.

However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can object to the collection and storage of data at any time with effect for the future. You can find more information about Google's regulations here.

Data protection declaration for the use of Google Adsense

This website uses Google AdSense, a service for integrating advertisements from Google Inc. ("Google"). Google AdSense uses so-called "cookies", text files which are stored on your computer and which enable an analysis of the use of the website. Google AdSense also uses so-called web beacons (invisible graphics). These web beacons can be used to evaluate information such as visitor traffic on these pages.

The information generated by cookies and web beacons about the use of this website (including your IP address) and the delivery of advertising formats is transmitted to a Google server in the USA and stored there. This information may be passed on by Google to Google's contractual partners. However, Google will not merge your IP address with other data stored by you.

You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you can if applicable not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Advertising banner of Sportvertical Marketing GmbH

Some of the advertising banners on this site are delivered by our partner Sportvertical Marketing GmbH. Information on data protection at Sportvertical Marketing GmbH can be found here.

More marketing tools

This website uses Hotjar, a screen recording software, to analyze user behavior and user interaction. Of course, we also have a data processing agreement with Hotjar. Information on Hotjar's data protection can be found here.

easy2coach has the right to change or update this data protection declaration if necessary. This can be the case in particular if easy2coach has to reflect new or changed easy2coach products and/or services in the data protection guidelines or if customer feedback is to be taken into account in the data protection declaration. We will of course always indicate the date of the last update within this statement. Should there be any fundamental changes, we will of course inform you of this either by means of a notification on our website or by means of a notification before the lawful entry into force. However, we always recommend reading this data protection declaration regularly in order to be able to assess at any time how easy2coach uses and secures your personal data.

If you have any questions, comments, requests for information or other concerns about your personal data, simply send us an email to privacy@easy2coach.net.

The data protection officer of Easy2Coach GmbH can be reached at the following address: Karl-Marx-Allee 85, 10243 Berlin, Germany or by email at: privacy@easy2coach.net